Overview
Consumers who receive defective goods or poor services have remedies under the Consumer Protection Act, 2019. We prepare and present consumer complaints, including insurance, banking, real estate and e-commerce disputes.
Services
- Legal notices to sellers and service providers
- Drafting and filing consumer complaints
- Representation before District, State and National Commissions
- Insurance claim disputes
- Real estate buyer complaints
- E-commerce and online service disputes
Matters We Handle
- Defective products
- Deficiency in service
- Insurance claim rejection or delay
- Medical and banking service disputes
- Builder delay and defects
- Misleading advertisements and unfair trade practices
Our Approach
We collect the bills, correspondence and evidence, check whether the dispute falls within a consumer forum’s jurisdiction, and prepare a complaint that sets out the facts and the relief sought clearly.
Frequently Asked Questions
Is there a time limit to file a consumer complaint?
A complaint must generally be filed within two years from the date the cause of action arises, although the Commission may condone delay for sufficient reasons.
Do I need a lawyer to file a consumer complaint?
It is not mandatory. Legal assistance helps with drafting, evidence and presenting the case.
Can a consumer complaint be filed online?
Yes. Complaints can be filed online through the e-Daakhil portal.
These answers are general information, not legal advice. Laws, statutory periods and procedures should be checked by an advocate before publication and applied to the facts of each matter.